Archive for the 'Customer Service' Category
How About Something You Don’t Need Or Want?
Steve Coxsey - Feb 22nd, 2009
My birthday was just a few weeks back. I don’t make a big deal of my birthday – in fact, I don’t make a big deal of anybody’s birthday unless I’m reminded that it really matters to that person. But it’s heartwarming to get cards and e-mail or text messages from people I know. As [...]
Read More..>>BIG: A Parable
Steve Coxsey - Sep 30th, 2008
There was a man who bought his son a GPS navigation unit. The unit froze up after less than two months so the man contacted the company. He was on hold for over twenty minutes and then on the phone with a person in a cubicle reading a script for about fifteen minutes. The script [...]
Read More..>>