September 30, 2008
ON THE TWISTING ROAD
(c) 2008 Discovery Lookout, Inc. and Stephen Coxsey
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IN THIS ISSUE:
*Steve’s Field Note
*The TWISTING ROAD TRAVEL LOG
*ADVISORY BOARD — Spread the word!
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Steve’s Field Note
September 30, 2008
Today is the last day of the third quarter of the year. That might not mean much to you yet, but as you establish your business and start making a profit you’ll recognize it as a benchmark. It will be a good time to look at your budget and compare it to your actual earnings and expenses to see how you’re doing. And it will be time to figure out how much you need to send in to the government for estimated taxes. They really need some extra money right now, so I’m sure they’ll appreciate us sending all we can spare!
This year the end of the quarter coincided with another benchmark for me. Read about in the the TRAVEL LOG.
ANYTHING BUT MARKETING! contains a tale of the collapse of customer service at a company that is so BIG they’re cumbersome. See how your small business can use its size as an advantage.
Entrepreneurial thinking leads to creative solutions to problems caused by really bad ideas. Think we ought to mention that to the folks in the government?
Enjoy the scenery On The Twisting Road!
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TWISTING ROAD TRAVEL LOG
“Scenic Turnout”
Today I rounded a corner on the Twisting Road and came across a wonderful view. I pulled over to get a better look and realized there was space cleared out to the side of the road to park. I got out, looked a long time at the scene before me, and breathed in. As I breathed out, I let go of tension and worry and enjoyed the moment. It was just the right time and place for a scenic turnout.
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ANYTHING BUT MARKETING!
“BIG: A Parable”
There was a man who bought his son a GPS navigation unit. The unit froze up after less than two months so the man contacted the company. He was on hold for over twenty minutes and then on the phone with a person in a cubicle reading a script for about fifteen minutes. The script said things like, “Turn the unit off and then turn it back on.” The man felt lost in the BIG world of the company.
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ADVISORY BOARD
That’s you. As always:
If you like what you read, please tell your family and friends. If you don’t like something, please tell me!
Thanks for Joining Me on the Ride,
Steve Coxsey
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On The Twisting Road is a publication of Discovery Lookout, Inc. and Stephen Coxsey
(c) 2008 Discovery Lookout, Inc. and Stephen Coxsey